In person appointments are now phone call appointments


Hi,


I was out walking this evening in Springbank park and unfortunately I fell and broke my elbow. I'm doing OK.


So I wanted to let you know that I will not be in my office for a little while.

If you have an appointment coming up, please do not visit my office.


Instead, call me at 548-888-1455 at the time of your appointment and I will do my best to assist you over the phone.


I will send out another note when I am heading back into the office.


Thank you,


Annette

Dear patients,


I have now been trying out my new schedule for a couple of months, since moving to my new location. Owing to some health worries, I have scaled back my hours and am seeing patients for 45 minutes to 1 hour or more at a time. This gives patients and me the time to explore a number of issues without the rush of short appointments. However, I have been fielding complaints by those who are upset at the wait to get into see me.


Yesterday, there was a rather startling incident where a man, who identified himself as an ex-patient, while attempting to put something on my car at work, was intercepted by another patient, who was concerned sufficiently to stop the man, suggest he bring whatever he was trying to affix to my car into the building, and leave it with the receptionist for the Pediatric Dentistry Office, in which I rent a room.


This must have been very unpleasant for the staff, who I do not know, and this other patient, to feel that he should protect me. There is also a female psychologist adjacent to my office, and my patient stood in the path of this man.


We are all adults, dealing with issues that affect each and every one of us, and how we choose to respond makes a huge difference in the outcome.


I ask that if you are upset, angry, confused or otherwise uncertain about me being your doctor, that you either choose to let me know in an adult way and not in a threatening or unsafe way, or choose to leave the practice.


If I am not the doctor for you, for your needs, then I do apologize as I have tried for 24 years to be a good clinician, and a kind and empathetic listener, and an efficient doctor.


If I have failed, and undoubtedly I have, at least for this man, please accept my apology and make the decision to take care of your own health and seek someone with whom you can feel better taken care of. There is no need to come unannounced to my office, and make threatening accusations.


No one deserves this kind of treatment.


To those of you who have chosen to be a patient, I am very grateful to you, and I am very lucky to have work that I find fulfilling.


If you can identify your needs to me, via email or text at 548-888-1455, I will consider changing my hours, or instituting one day per week when I do short phone appointments to accommodate needs.


With deep sincerity and gratitude,


Annette

Hi,


I hope you are keeping well and enjoying the recent snowfall.

I just wanted to let you know that I moved my office away from 34 Kenneth Avenue and I will no longer be seeing you there for In Person appointments.

My new office is at 389 Hyde Park Road at the intersection of Hyde Park and Riverside. A great thing about my new office is that there are no stairs to navigate, so it will be much easier for you to walk right in and see me. I also began to offer In Person appointments again, which you can book on my website. For the patients who plan on coming in for an In Person appointment, I have a couple of instructions for you to follow while we are still in this pandemic. The building is owned by my friends, Dr. Clive Schneider-Friedman a specialized pediatric dentist, and Dr. Brynah Schneider, a top-level psychologist. To respect their practices, I would ask you to quietly enter the building after speaking with me on the phone, and I will be there to greet you and bring you to my office.

  • Please wear a mask for the entire duration of your appointment.

  • After you arrive at 389 Hyde Park, avoid walking directly into the building.

  • Instead, call or text my cell at 548-888-1455 and we can connect and prepare you for the appointment.

  • Once in the building, please keep any noise to a minimum as there may be other appointments in progress and we don't want to disturb them.

  • My office is on the main floor. You can walk through the front door and you will see a hallway on your left and a door. Once you go through, my office will be on the right.

  • Then I will bring you into my office and we can have our appointment.

  • The washroom is downstairs on the Lower Level (LL). There is a key hanging in the waiting room. From the main floor you can go down the stairs, or take the elevator to LL. The elevator will not go to the second floor, as it is locked and only available to pediatric patients who have an appointment there.

I am looking forward to seeing you again soon. Take care, Annette