Updated: Jul 21, 2020

Your health, time, and safety is a priority to me, so I've decided to enact a new policy for in-person appointments at my 34 Kenneth Avenue office. Previously, I would leave my side door unlocked and you would be able to freely enter my office. From now on I will be keeping my side door locked, and when you arrive for your appointment I will unlock it for you. All you need to do is ring the video-doorbell at the side of my office and tell me that you've arrived. Then I will buzz you in.


Take note and please avoid coming into the office if you have symptoms of a fever, a cough, or shortness of breath. If you do have these symptoms, please notify me and contact the Middlesex-London Health Unit at 519-663-5317. The best time to show up and ring the doorbell would be around 5 minutes before your appointment starts. If you're going to arrive at my office even earlier than that, please let me know in advance so I can be ready to let you in. I chose to put this new policy into place because of a couple reasons:


Your health With the risk of Coronavirus / COVID-19, it is advised that we limit the interactions that you have with other people. This new policy should help lessen the impact that COVID-19 could have on your health. Since I deal with a wide range of patients, including cancer patients and the elderly, it's best if these at-risk people are not in close-contact with others who may be sick.

Your time Some people have taken to coming into my office during the day without having an appointment booked. I understand the reason for doing this, but unfortunately it takes me away from other patients. This new policy will ensure that I can focus completely on you and your concerns during your scheduled appointment time.

Your security With the new policy, the door will be locked at all times, and I will be admitting patients on an as needed basis. Your security and safety is important to me, and this new policy will prevent strangers from coming into the office.


Would you have any questions or concerns to share with me about this new policy? I want to be open and transparent with you, so please let me know your thoughts! Take care, Annette P.S. I have a new website that you can use to book appointments and see my latest posts. I will be making a more official announcement at a later date.

Updated: Jul 21, 2020

I am sure you are well aware of Coronavirus / COVID-19. I'm writing to you now to share some information about the virus, what you can do to be safe, and what you can do if you think you have symptoms. 


Additionally, to be available for you and to address your questions and concerns, I will be opening my schedule to allow for online appointments during the week.

Schedule an Online Appointment

Symptoms of Coronavirus / COVID-19 include:

  • fever

  • cough

  • difficulty breathing

If you believe that you have any of these symptoms, you are advised to:

  • self-isolate, and stay inside and away from other people for 14 days

  • call the Middlesex-London Health Unit at 519-663-5317 and tell them your symptoms and your travel history

If you are experiencing an emergency and need immediate medical attention, please call 911 and mention your travel history and symptoms.

You can protect yourself against Coronavirus / COVID-19 by taking these steps:

  • wash your hands often and for at least 20 seconds with soap and water, or alcohol-based hand sanitizer

  • sneeze and cough into your sleeve

  • avoid touching your eyes, nose, and mouth

  • avoid contact with people who are sick

  • stay home if you are sick

For more info about Coronavirus / COVID-19, please visit these reputable sources:

As mentioned, I increased the number of openings for online appointments. So if you would like to talk with me through your computer and avoid coming into my office, please schedule an online appointment here.  Take care, Annette

Updated: Jul 21, 2020

I have some great news to share with you! I'm starting to use a new online scheduling system and I would like you to be one of the first people to try it out.

The new system uses a couple of different softwares, one of which is Calendly, an online booking app. Calendly makes it easy for you to find a date and time for us to connect. You should find that the interface is a lot easier to use than MedeoHealth. You can also book Urgent Appointments, which are booked the same day (or the night before) the appointment. Only a couple Urgent slots are available per day. If you would like to try it out, please know that there may be some bugs. I would also appreciate if you would kindly share any feedback that you may have. E.g. If it's better / easier than MedeoHealth, if you had any trouble booking, anything like that. Would you be interested in trying it out? If you are interested, click the link below! https://calendly.com/dr-annette-richard Take care! Annette P.S. After you try out the new online booking system, please share any feedback you may have through this survey.